Shipping policy
This is a summary of section 5 of our Terms and conditions.
Delivery in Australia
- We dispatch within 1–2 business days.
- Free delivery on orders of $100 or more. Under $100, delivery is $14.95.
- Delivery times come from the carrier and are estimates.
International delivery
- We ship to selected countries, from $45. The countries and the cost are shown at checkout.
- Customs duties, taxes and import fees are paid by you. Please check that hair care products can be brought into your country.
- If customs holds or returns your order, we refund the products once they're back with us. Shipping costs aren't refunded.
Free pick-up from the salon
- Choose free pick-up at checkout. Orders are usually ready within 24 hours, and we let you know. Please call ahead.
- Shop 2, 456 St Kilda Rd, Melbourne. Monday to Saturday 9am–6pm, Sunday 12:30pm–6pm.
Your order
- We email you when you order. Your order is accepted when we dispatch it, or when it's ready for pick-up.
- Until your order is dispatched or ready for pick-up, you can cancel it for free. Contact us and we refund you in full.
- If something is out of stock, or a price was shown in error, we tell you and you choose: wait, change your order or get a full refund.
Delivery problems
- Please check your delivery address at checkout. If a parcel comes back to us because of an incorrect address, we resend it once you've paid the new postage.
- If your parcel arrives damaged or doesn't arrive, tell us as soon as you can, with photos if it's damaged. We send a replacement or refund you.
- Once your parcel is delivered to the address you gave us, or you've collected it, it's in your care.
Returns and refunds are covered in our Refund policy and in section 6 of our Terms and conditions.
Contact us
Text 0493 309 849, call 1300 824 685 or email info@terreamer.com.au.
TERRE A MER Pty Ltd trading as Terreamer, ABN 30 397 981 224. Shop 2, 456 St Kilda Rd, Melbourne VIC 3004.